Estate Manager

6 days ago

Singapore Housing and Development Board Full time

Overview Estate Manager (Customer Relations)Responsibilities Deliver quality services to applicants and residents of HDB flats and facilitate home ownership. Assess applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, and provide guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. Assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Maintain day-to-day liaison with applicants/residents, solicitors and relevant agencies. Rostered to supervise counter operations to ensure they run smoothly, and process Enhanced CPF Housing Grant applications from flat buyers. Contribute to an in-depth appreciation of the HDB flat purchase value chain and identify opportunities to streamline work processes for customers and staff. Qualifications / What we are looking for You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting. About Housing and Development Board We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans. #J-18808-Ljbffr

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