IT Support Officer

1 week ago

Singapore DIRECT SEARCH ASIA PTE. LTD. Full time

Roles & Responsibilities Job responsibilities : Independently research, design, develop, and deploy Microsoft 365 solutions for the company Administer the Microsoft 365 environment, ensuring availability, reliability, and performance First point of contact for issue escalation for the fleet Primary standby support helpdesk for fleet after office hour and on weekend Monitor system health and regularly review, analyze, and test systems for performance Perform annual hardware refresh for endpoint devices and network equipment for the fleet. Provide regular update, backups, and restores as needed Collaborate with internal stakeholders to maximize functionality and user experience Provide onboarding and offboarding for new hire/leaver Documenting system configuration, process and IT user guide Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels) Need to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue Role as an IT procurement officer and work closely with vendor. So excellence vendor management is required Update IT hardware and software inventory Conduct daily IT operation daily checklist, monthly checklist and annual checklist. Minimum Requirements : At least 1 year of experience in managing and administering M365 environments More than 2 years of experience work as L1 support in mid to large enterprise Strong customer service, communication and problem-solving skills Ability to work independently and as part of a team At least 2 years technical exposure in setting up or supporting network and firewall for SME Tell employers what skills you have TroubleshootingMicrosoft ExcelHardwareChange ManagementAbility To Work IndependentlyInventoryUser ExperienceAdministrationReliabilityProcurementVendor ManagementMicrosoft WordCustomer ServiceResearch Design

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