Quality Excellence

Purpose Lead and implement new initiatives in continuous improvement program. Foster a culture of continuous improvement within the organization, encouraging employees to contribute ideas and participate in improvement initiatives. Key Area of Responsibilities Lead continuous improvement initiatives like Built-in Quality, Lean Six Sigma, bottom-up...

Purpose: Lead and implement new initiatives in continuous improvement program. Foster a culture of continuous improvement within the organization, encouraging employees to contribute ideas and participate in improvement initiatives. Key Area of Responsibilities: Responsibilities Lead continuous improvement initiatives like Built-in Quality, Lean Six Sigma,...

Purpose: Lead and implement new initiatives in continuous improvement program. Foster a culture of continuous improvement within the organization, encouraging employees to contribute ideas and participate in improvement initiatives. Key Area of Responsibilities:Lead continuous improvement initiatives like Built-in Quality, Lean Six Sigma, bottom-up...

Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B...

The Quality and Service Excellence Manager is responsible for maintaining and enhancing the hotel's reputation by systematically monitoring, analysing, and responding to guest feedback across all channels, while ensuring high standards of clarity, tone, and professionalism in all guest-facing communications. This role transforms insights from guest reviews...

A leading hotel chain in Singapore is seeking a Quality and Service Excellence Manager to oversee guest experience and ensure compliance with quality standards. This role involves monitoring guest feedback, driving performance improvements, and leading quality assurance initiatives. Ideal candidates should have a Diploma or Degree in Hospitality, at least 2...

A hospitality company is seeking a Quality and Service Excellence Manager to enhance guest experiences through performance monitoring, feedback management, and quality assurance. The ideal candidate will drive training programs and ensure compliance with brand standards. Responsibilities include analyzing guest review data, leading service recovery efforts,...

Drive the Company’s Quality Assurance and Quality Control programmes. - Support the Project Management and QAQC teams in the development and implementation of Project Quality Plans (PQP)/CONQUAS/Quality Mark/Quality Management plans to achieve and maintain the highest level of Quality Standards and strict compliance with specific Contractual QAQC...

A luxury hotel chain in Singapore is seeking a Quality and Service Excellence Manager responsible for enhancing the guest experience. The Manager will analyze guest feedback, drive training initiatives, and ensure adherence to quality standards. Ideal candidates should have a strong background in hotel management and guest satisfaction strategies, alongside...

*** **Roles & Responsibilities**: - Drive the overall Company’s Quality Assurance and Quality Control functions and programmes. - Support the Project Management and QAQC teams in the development and implementation of Project Quality Plans (PQP)/ CONQUAS/ Quality Mark/ Quality Management plans to achieve and maintain the highest level of Quality...