Digital Adoption Lead, FFG

7 days ago

Singapore Standard Chartered Singapore Full time

Job Summary This is a Digital Adoption Lead role with Group Trade Client Service. The role focuses on driving digital adoption of self‐service capabilities for Trade clients, engaging stakeholders, and ensuring compliance with regulatory and risk governance. Responsibilities Understand the full suite of self‐service capabilities available to Trade clients and recommend appropriate use. Identify client needs and share suitable recommendations to drive self‐service commercialization. Engage clients and internal stakeholders to promote self‐service capability. Work independently, maintaining self‐enabled motivation. Use the Escalation Matrix for tasks that are show‐stoppers or blockers to meet timelines. Develop engagement scripts and guide client service teams in client engagement. Lead and drive digital adoption of self‐service capability across countries. Develop adoption strategy in collaboration with country stakeholders. Engage and share with clients the benefits of self‐service. Generate engagement scripts to support adoption initiatives. Engage stakeholders to overcome challenges and selectively elevate issues. Educate and familiarize country teams with Trade self‐service capabilities. Guide country teams on client engagement based on client needs. Support and develop artifacts required for client engagement. Engage clients and communicate benefits of self‐service capability. Support and guide country teams in client engagement. Devise approaches to efficiently train and guide clients to use self‐service. Monitor global adoption rate of client self‐service. Analyse and identify areas of non‐performance and drive targeted improvement. Provide regular reporting to key stakeholders. Lead by example to embed a high‐performance culture. Foster a culture of collaboration and a growth mindset. Review policies to prevent gaps in risk governance and mitigate related risks. Engage cross‐functional teams for regulatory approvals and compliance. Ensure country compliance with Group standards for audit and control. Effectively identify, elevate, mitigate and resolve risk and compliance matters. Assess governance effectiveness and oversee necessary changes. Embed the highest standards of ethics, regulatory and business conduct across the organization. Qualifications & Experience 6+ years in client service or a related client‐fronting role. In‐depth understanding of Trade Finance; professional certification is preferred. Leadership communication skills with proven ability to influence senior stakeholders. Proactive approach to recognising stakeholder needs, solving problems and anticipating issues. Strategic thinking and strong business judgement. Understanding of regional diversity and ability to learn complex corporate banking products. Familiarity with data and analytics (Excel, Pivot Tables, etc.). Exceptional verbal, written and presentation skills (PowerPoint). Bachelor's degree in finance or business management (or equivalent). Direct contract for 12 months. Key Stakeholders Trade Client Service Trade Operations DCS Product Owners DCS Technology Cash Client Service Role‐Specific Technical Competencies Digital Channels Trade Finance Digital Marketing Analytics About Standard Chartered We're an international

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