SENIOR MGR

2 weeks ago

Singapore Land Transport Authority (LTA) Singapore Full time

Senior Manager / Manager / Deputy / Assistant Manager, Service Transformation Taskforce Join to apply for the Senior Manager / Manager / Deputy / Assistant Manager, Service Transformation Taskforce role at Land Transport Authority (LTA) Singapore . What the role is: As a member of the Service Transformation Taskforce, you will drive overall transformation efforts towards delivering delightful services through the development and implementation of policy‐driven process changes and digital strategies to improve the efficiency and customer experience of LTA’s feedback management process. What you will be working on: Analyze LTA’s feedback data to develop strategies and organisation‐wide policy changes to streamline feedback management processes. Deploy and initiate data analytics projects to derive customer service insights. Collaborate with industry partners to leverage emerging technologies such as Gen AI and Agentic AI to implement innovative digital solutions that translate to productivity savings. Work with internal stakeholders to design and enhance customer journeys across key services, translating user needs into innovative digital solutions that ensure comprehensive service delivery. Drive change management and the development of internal communication plans for the taskforce. What we are looking for: Knowledge in any discipline, preferably statistics or data management. At least 8–10 years of relevant working experience, with prior experience in digital product management or a similar role, and demonstrated experience in enhancing user experience through innovative digital solutions. Strong analytical skills, and competency in synthesizing information, building strong narrative and distilling concepts into concrete system and operational workflows. Experience in change management and familiarity with Design Thinking, Behavioural Insights, or User Experience Design methodologies will be advantageous. Ability to engage diverse stakeholders to conduct operational diagnosis and strategic visioning to assess and identify opportunities for innovation. The seniority of appointment and actual job title will be commensurate with individual work experience. Position is on a 3‐year full‐time contract. Employment Details Seniority level: Not Applicable Employment type: Full‐time Job function: Other Industries: Civil Engineering, Government Administration, and Truck Transportation #J-18808-Ljbffr

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