Manager, Service Quality Contact Center

Service Quality Contact Center LeadAs a Service Quality Contact Center Lead, you will play a pivotal role in ensuring the highest standards of service delivery are maintained across our contact centers. Your primary focus will be on leading a team of quality specialists who work closely with business stakeholders to identify and resolve customer issues...

Overview Manager, Service Quality Contact Center – United Overseas Bank (UOB) About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

Job Title: Service Quality Contact Center Manager">Job Description:As a key member of the contact center team, you will play a crucial role in ensuring exceptional customer service and resolving complex customer issues in a timely manner.You will be responsible for reviewing and assessing escalations from other departments to identify, liaise, and resolve...

Roles & ResponsibilitiesAbout UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key...

About UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...

Overview Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. Key Responsibilities Design & Develop...

**About Us**: Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. **Key Responsibilities**: - **Design...

**Key Responsibilities include**: 1. Evaluation of Customer Experiences - Monitors and evaluates quality evaluations submitted by internal and vendor quality teams, to ensure Quality & Service Standards, are consistently being practiced & adhered to by frontline agents - Periodically review Quality & Service Standards, to validate / provide inputs to ensure...

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements. Currently we are assisting one of clients to lookout for **Contact Center Manager, **1 year contract (renwable). - Provide leadership and regular coaching to Team Leaders and Agents. -...

About Us Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities: Design & Develop...