Network Engineer

13 hours ago

Singapore eTeam Full time

We are seeking an experienced
Cloud Network Specialist
to join our global support team. The ideal candidate will be a Subject Matter Expert (SME) with deep expertise in cloud networking, routing & switching, and hyperscaler integrations. You will be responsible for resolving complex technical issues, leading incident calls, and ensuring seamless network operations across global infrastructures in a
Follow-the-Sun support model .
Key Responsibilities
Manage and resolve tickets/incidents via
ServiceNow
platform.
Act as a
technical SME
and lead critical incident calls.
Troubleshoot and provide
break-fix support
for network and cloud-related issues.
Perform
root cause analysis (RCA)
for recurring issues and recommend preventive measures.
Drive and implement
process improvements , ensuring adherence to defined standards.
Take shared ownership of
SLA-driven incident resolution .
Mentor and train junior team members as a
technical guide/SME .
Conduct
testing, auditing, and capacity planning
for on-prem and cloud components.
Maintain and improve
customer and employee satisfaction
by delivering high-quality support.
Strong expertise in
Routing & Switching
(BGP, OSPF, EIGRP, QoS, MPLS, WAN).
Hands-on with
AWS
(Advanced Networking, Cloud Architect) and
Azure network components .
Experience with
AWS native load balancers
and
hyperscaler integration with on-prem DCs .
Knowledge of
SD-WAN (Viptela – Vmanage, VSmart, VBond, VEdge) .
Switching technologies:
Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) .
Wireless LAN
– Cisco and Aruba.
Cisco Meraki
(MS and MX Series).
F5 Virtual Load Balancers .
Qualifications
10+ years
of experience as a Network Engineer supporting
global infrastructures .
Proven experience in deploying/supporting
virtual devices
and
cloud-hyperscaler network environments .
Cisco CCIE
and other industry-recognized certifications.
Strong expertise in
LAN/WAN architectures and IP services .
Expert-level skills in
real-time troubleshooting, optimization, and documentation .
Proficient in debugging with
Wireshark
and resolving complex routing issues.
Hands-on with:
Cisco
ASR, ISR, Catalyst , and
Nexus (9K/7K/5K/2K)
series.
Cisco SD-WAN
solutions.
F5 load balancers .
Soft Skills
Excellent
verbal and written communication skills (English) .
Ability to
lead high-pressure real-time incident calls
involving customers and vendors.
Strong
customer-handling skills
with a problem-solving mindset.
Ability to
thrive under pressure
and deliver solutions effectively.
Certifications (Preferred/Required)
CCIE (Mandatory) .
AWS Certified Advanced Networking / Solutions Architect .
Microsoft Azure Certification (Networking/Solutions Architect) .
F5-CSE / F5-CTS .
ITIL v4 Foundation .
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