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Singapore eTeam Full time

We are seeking an experienced Cloud Network Specialist to join our global support team. The ideal candidate will be a Subject Matter Expert (SME) with deep expertise in cloud networking, routing & switching, and hyperscaler integrations. You will be responsible for resolving complex technical issues, leading incident calls, and ensuring seamless network operations across global infrastructures in a Follow-the-Sun support model . Key Responsibilities Manage and resolve tickets/incidents via ServiceNow platform. Act as a technical SME and lead critical incident calls. Troubleshoot and provide break-fix support for network and cloud-related issues. Perform root cause analysis (RCA)for recurring issues and recommend preventive measures. Drive and implement process improvements , ensuring adherence to defined standards. Take shared ownership of SLA-driven incident resolution . Mentor and train junior team members as a technical guide/SME . Conduct testing, auditing, and capacity planning for on-prem and cloud components. Maintain and improve customer and employee satisfaction by delivering high-quality support. Strong expertise in Routing & Switching (BGP, OSPF, EIGRP, QoS, MPLS, WAN). Hands-on with AWS (Advanced Networking, Cloud Architect) and Azure network components . Experience with AWS native load balancers and hyperscaler integration with on-prem DCs . Knowledge of SD-WAN (Viptela – Vmanage, VSmart, VBond, VEdge) . Switching technologies: Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) . Wireless LAN – Cisco and Aruba. Cisco Meraki (MS and MX Series). F5 Virtual Load Balancers . Qualifications 10+ years of experience as a Network Engineer supporting global infrastructures . Proven experience in deploying/supporting virtual devices and cloud-hyperscaler network environments . Cisco CCIE and other industry-recognized certifications. Strong expertise in LAN/WAN architectures and IP services . Expert-level skills in real-time troubleshooting, optimization, and documentation . Proficient in debugging with Wireshark and resolving complex routing issues. Hands-on with: Cisco ASR, ISR, Catalyst , and Nexus (9K/7K/5K/2K)series. Cisco SD-WAN solutions. F5 load balancers . Soft Skills Excellent verbal and written communication skills (English) . Ability to lead high-pressure real-time incident calls involving customers and vendors. Strong customer-handling skills with a problem-solving mindset. Ability to thrive under pressure and deliver solutions effectively. Certifications (Preferred/Required)CCIE (Mandatory) . AWS Certified Advanced Networking / Solutions Architect . Microsoft Azure Certification (Networking/Solutions Architect) . F5-CSE / F5-CTS . ITIL v4 Foundation . #J-18808-Ljbffr