Engineering Director

1 week ago

Singapore Tbwa ChiatDay Inc Full time

OKX will be prioritizing applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
About OKX:
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
About the team:
The Core Engineering Team is at the forefront of driving user growth and supporting users globally as they embrace encrypted assets. The team is responsible for building innovative products and tools to support the customer journey and drive business growth in multiple regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. Join our dynamic and growing platform team and help shape the future of our company and product.
Responsibilities:
Develop and implement the company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, and communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers, and customer data analysis.
Collaborate with cross-functional teams including Product, Design, and Marketing to drive innovation and execution.
Design and implement high availability, high-performance distributed services.
Contribute to technology best practices and perform code reviews for peers.
Requirements:
Bachelor's degree in Science, Technology, Engineering, or Mathematics.
Hands-on experience in Microservice/API development using Java/SpringBoot/SpringCloud.
Strong knowledge of multi-threading and distributed architecture, and understanding of messaging frameworks such as Kafka.
Proficient in relational database design and development.
Comfortable working in a cloud-based Linux environment.
Proven experience in automated testing and continuous integration.
Knowledge of integrating with 3rd party software via APIs/SDKs.
Benefits:
L&D programs and Education subsidy for employees' growth and development.
Various team building programs and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependants.
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