Thakral One | IT Support Engineer
4 weeks ago
Maintain and troubleshoot Cloud Services, physical servers and workstations ensuring optimal performance, security, and reliability.
Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
Manage Windows Server environments, including installation, configuration, and maintenance; implement security patches, updates, and backups.
Provide technical support through remote desktop session, email, phone, and face-to-face at user’s workstation.
Administer Active Directory, including user accounts, permissions, and group policies.
Collaborate with vendors for hardware and software maintenance, upgrades, and troubleshooting.
Set up and manage user profiles, access controls, and authentication.
Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
Provide user support for login issues, password resets, and account management.
Configure and troubleshoot email accounts, distribution lists, and shared resources.
Collaborate with end-users to address Microsoft Office application-related queries.
Install, integrate, and configure new computer systems and hardware for users.
Offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.
Knowledge and Skills Requirements
A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.
Strong working knowledge in Apple products (including macOS, Apple iOS, etc.) with proven technical ability.
Knowledge of Active Directory, DNS, DHCP, and Group Policy.
Experience in administering Windows Client Operating System and Windows Server.
Experience in administering network devices (routers, switches, firewalls).
Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
An openness to learning new technologies.
Preferred Certifications
ITSM v4 Foundation, CompTIA A+, Network+, or Security+
Microsoft Certified: Microsoft 365 Administrator
Number of Vacancies
1
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