Business Analyst

Overview
As a Digital Business Analyst, you’ll work on strategic projects, supporting digital transformation. You’ll be embedded in agency teams, working alongside CIOs, product managers, software engineers, and designers to deliver innovative solutions.
What you’ll do:
Partner with business teams to capture business needs through human-centric, visual methods (e.g., service journeys) and turn them into actionable business cases.
Develop user stories, functional/technical specifications, and acceptance criteria in collaboration with multidisciplinary teams.
Ensure systems and products are deployment-ready, seamlessly adopted, and effectively maintained.
Analyse requested changes, propose improvements, and work with support teams to address technical problems.
Shape and refine product development processes, fostering best practices and continuous improvement.
Deliver tangible outcomes and public value through the squad’s work.
Support CIOs in identifying new opportunities for digital transformation.
Your Role as a Zenika Consultant
As a Digital Business Analyst, you’ll work on strategic projects, supporting digital transformation. You’ll be embedded in agency teams, working alongside CIOs, product managers, software engineers, and designers to deliver innovative solutions.
Partner with business teams to capture business needs through human-centric, visual methods (e.g., service journeys) and turn them into actionable business cases.
Develop user stories, functional/technical specifications, and acceptance criteria in collaboration with multidisciplinary teams.
Ensure systems and products are deployment-ready, seamlessly adopted, and effectively maintained.
Analyse requested changes, propose improvements, and work with support teams to address technical problems.
Shape and refine product development processes, fostering best practices and continuous improvement.
Deliver tangible outcomes and public value through the squad’s work.
Support CIOs in identifying new opportunities for digital transformation.
What You Bring
Degree in Computer Science, Infocomm Technology, Computer/Electronics Engineering, or related field.
At least 3 years of experience in IT business analysis, solution design, or testing (senior roles available for more experienced candidates).
Practical experience in at least one full software or product development cycle, preferably in Agile settings.
Strong analytical and problem-solving skills, with the ability to simplify complexity and prioritise effectively.
Excellent communication skills to pitch ideas, influence stakeholders, and build trust.
A hands-on, driven, and inquisitive personality.
Bonus: experience in consulting.
Knowledge or experience in at least one of the following: Data Analytics, Agile Methodologies, Cloud, Internet/Mobile Technologies, CRM, Knowledge Management, or Service Design.
Due to the nature of projects, only Singaporeans or Permanent Residents will be considered.
About Zenika
Founded by developer Carl Azoury, Zenika is a consultancy built on community, transparency, and craftsmanship. We are passionate technophiles who advise clients with deep expertise in open-source technologies and modern solutions.
Why Join Zenika?
Contribute to high-impact government digital transformation projects.
Collaborate with a global network across 11 locations and benefit from over 28,000 Zenika-led training sessions.
Partner with leading organisations like Google Cloud and Scrum.org, while contributing to research, open source, and conferences.
Take part in Zenika’s internal TechnoZaures events to learn, share, and grow together.
Hybrid work arrangement.
20 days of annual leave + up to 5 LEAP (Learning, Education, Advancement, Progress) days.
Dedicated Learning & Development (L&D) budget for your growth.
Flexible benefits package tailored to your lifestyle.
Comprehensive international medical insurance.
Ready to code your story with us? Apply NOW
Seniority level
Not Applicable
Employment type
Other
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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