Rider/fleet manager

3 weeks ago


Singapore DADACONSULTANTS PTE. LTD. Full time

Job DescriptionWe are representing a global client in search for a motivated and experienced Rider Manager to oversee our delivery operations.Key Responsibilities:Rider Recruitment and Training : Oversee the recruitment process for riders, ensuring that new hires are effectively onboarded and trained according to company standards.Performance Management : Monitor and enhance rider performance utilizing the company’s star-rating evaluation system to ensure compliance with platform standards.Team Leadership and Support : Provide daily assistance to the rider team, addressing any challenges they encounter on the job and fostering team cohesion and morale.Rewards and Incentive Management : Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.Complaint and Dispute Resolution : Address and resolve rider-customer disputes or complaints promptly, ensuring efficient management of issues while maintaining the company’s reputation.Data Analysis and Reporting : Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.Policy Enforcement : Ensure that riders comply with platform operational policies, including penalties for lateness and order cancellation rates.Job Requirements:Experience : At least 3 years of team management experience, preferably in the delivery industry or a related field.Leadership : Strong leadership skills with the ability to motivate and guide teams toward high-performance goals.Communication : Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.Problem-Solving : Ability to solve complex issues and make quick decisions under pressure.Data Analysis : Proficiency in using Excel or other data analysis tools for making data-driven operational decisions.Regret to inform that only shortlisted candidates will be notified.#J-18808-Ljbffr



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