IT Help Desk Technician

6 days ago

Singapore Island Finance Full time

Company: Island Finance With over 65 years of service, Island Finance LLC is the largest financial institution in Puerto Rico. It serves over 70,000 clients, with consumer loans and a variety of financial products and services. Also, it has a comprehensive distribution network with 48 branches, a call center and an advanced Internet banking service available through Island Finance is not only a Financial Company committed to the future of Puerto Rico, but also works every day to offer the highest quality of service and is the one who has reached out to thousands of clients when they have needed it most, in addition to maintaining a positive and dynamic work environment with a team committed to offering the best. We are the Financial Company of the 21st century, with over five decades helping you realize your dreams. Because there is one thing that does not change and that is that sixty-five years later we are here... We deeply appreciate your support and reaffirm our commitment. That's why with us... Yes, you canGeneral Job Summary Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems and A/V equipment. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Essential Functions and Responsibilities Perform a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and network performance meet company and employee requirements. Open, monitor and update service tickets. Perform limited administration security tasks. Provide technical support IF headquarters and branches. Service included but not limited to: Hardware maintenance Manage patches and security policies (Following IF policies)Manage software updates Clean up computers Support to PBX Systems Support in the configuring and

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