Senior/ Customer Relations Officer
4 days ago
Senior/ Customer Relations Officer (Call Centre)SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Senior/ Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective support will help shape a positive commuter experience across Singapore’s public transport network. What you'll be doing Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email. Understand and assess customer needs to provide accurate, timely, and satisfactory responses. Handle a wide range of call types, including: Concession card-related matters (e.g. card loss, replacement, application/extension issues)Claims filing (e.g. over-deductions, failure to exit, duplicate charges)Point-to-point travel enquiries SimplyGo system issues (e.g. fare mismatches, technical problems)EZ-Link products and services Perform outbound calls to customers who request callbacks. Ensure accurate logging of all interactions in the call centre system. Consistently meet or exceed Key Performance Indicators (KPIs), including call volume targets (e.g. 50 inbound calls/day), average handling time, and quality assurance standards. Maintain a positive, patient, and professional approach in all customer interactions. Be willing to work on weekends and perform overtime when required. Support other ad hoc duties assigned by Team Leaders or Supervisors. What we're looking for Prior experience in a call centre environment is highly preferred; candidates with general customer service experience are welcome. Fresh graduates or candidates with 1–2 years of customer service experience are welcome (training provided)Strong interpersonal and communication skills with a customer-first mindset. Self-motivated and capable of working independently with minimal supervision. A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment. Strong attention to detail and ability to follow processes accurately. Comfortable handling high call volumes and multitasking effectively. Willingness to work shifts (our hotline is open 8am - 6pm daily, closed on Public Holidays) & weekends. What we offer At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs. About us A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services. A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers. Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted
-
Customer Service Officer
2 weeks ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Public Relations Specialist
1 week ago
Singapore Grow Public Relations Full timeWe're looking for a team player who is interested in the following: - Pursuing a career in public relations - Start-up and SME landscape in Singapore **What you'll gain**: - Deep insights into the start-up and SME landscape and gain familiarity with understanding customers, marketing challenges and tailoring public relations solutions for these brands. -...
-
Customer Relation Officer
2 weeks ago
Singapore Shaw Theaters Singapore Full timeIf you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you._ **RESPONSIBILITIES** - Handle customer calls and enquiries. - Resolve customer complaints and feedback. - Assist in developing customer service policies and procedures. -...
-
CUSTOMER RELATIONS OFFICER
2 days ago
Singapore STRAITS FACILITIES PRIVATE LIMITED Full timeWe are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer . Responsibilities Handle customer inquiries and feedback via phone and email Coordinate between clients and operations team for deployment updates Assist in preparing quotations, invoices, and contracts Maintain proper records of client...
-
Customer Relations Officer
1 week ago
Singapore STRAITS FACILITIES PRIVATE LIMITED Full timeWe are looking for a proactive and customer-focused individual to join our security agency as a **Customer Relations Officer**. **Responsibilities**: - Coordinate between clients and operations team for deployment updates - Assist in preparing quotations, invoices, and contracts - Maintain proper records of client communication and documentation - Ensure a...
-
Senior/ Customer Relations Officer
1 week ago
Singapore SimplyGo Pte. Ltd. Full timeSenior/ Customer Relations Officer (Call Centre)SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Senior/ Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your...
-
Customer Relations Officer
2 weeks ago
Singapore Seatrium Full time**JOB DESCRIPTION**: - Oversees the Superintendents' offices and Customer Relations (CR) centre - Manages the CR assistant and office assistant - Arranges entry pass, accommodation, transport, carpark and meal for customers - Handles the visitor list, daily planner and Customer Feedback - Prepares Customer Satisfaction Report - Monitors inventory and verify...
-
Customer Relations Officer
2 weeks ago
Singapore LBD ENGINEERING PTE. LTD. Full timeLiaising between HBD officer and resident about the Building Service Centre - Attending and assist residents query for HBD Building Service Centre - Arrange the weekly, monthly report to HDB, Consultant Town Council - Administration work duties - Liaising with the sub-contractor/site in charge for work schedule update to ensure daily work going smoothlyAny...
-
Customer Relations Officer
2 weeks ago
Singapore SCT CONSTRUCTION PTE. LTD. Full time**Job Description**: 1. Address inquiries and public feedback related to project site activities and the environments. 2. Foster positive relationships with residents to work closely with the relevant parties. 3. Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work...
-
Customer Relations Officer
1 week ago
Singapore Dynamic Human Capital Full time**Position**: Customer Relations Officer **Salary**: $2,500 - $3,000 + OT **Location**: West **Working Hours / Days**: 8.00AM - 5.30PM (Mon - Fri) / 8.00AM - 12.00PM (Alt Sat Off) **Responsibilities**: Handle calls enquiries and charge wrap up code accordingly. Act as first point of phone contact for customer support requests. Provide best effort...
