Functional Specialist

Citi Singapore is seeking a highly motivated and experienced Functional Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) Provisioning services team. The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO provisioning services. This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment. Roles & Responsibilities Functional Requirements Management: Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility. Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs). Quality Assurance & Testing: Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements. Execute functional testing, analyze results, and report defects in a timely manner. Collaborate with development teams to ensure issues are resolved effectively. Application Deployment & Support: Coordinate and perform application deployments for IAM SSO provisioning services. Conduct thorough post-deployment checkouts to verify successful implementation and service stability. Operational Support: Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours. Participate in a rotational schedule for weekend service health checks, typically once or twice a month. Collaboration & Communication: Work closely with global team members, fostering strong collaborative relationships across different time zones. Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues. Job Requirements Experience: 8-10 years of overall Information Technology (IT) experience. Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain. Technical Skills: Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services. Understanding of middleware technologies such as IHS (IBM Server) and WASND (WebSphere Application Server Network Deployment). Familiarity with project and task management tools such as JIRA. Experience with Change Management processes using Service Now. Proficiency in documentation and collaboration platforms like Confluence. Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage. Soft Skills: Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders. Strong analytical and problem-solving abilities. Ability to work independently and as part of a distributed team. Adaptability and willingness to provide support during non-standard working hours when necessary. Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Job Family Group: Technology Job Family: Information Security Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr