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Creator & Content Governance Strategy Manager - TikTok Local Services

1 week ago


Singapore This is an IT support group Full time

Responsibilities
Devise governance strategies to ensure trust and health of the Creator and Content ecosystem of TikTok Local Services
Analyse issues based on data and user feedback; formulate specific governance strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem health
Establish policies to govern regulatory, compliance, cultural, and promotional issues of Creators and the Content ecosystem of TikTok Local Services; regulate risks and quality of the ecosystem
Establish a governance strategy system across the entire lifecycle of creators within TikTok Local Services
Enhance governance efficiency through measures such as onboarding, offboarding, benefits control, funds control, account health, etc., aiming to build a fair and orderly ecosystem
Manage risks by balancing alongside enabling growth for legitimate Creators and businesses. Work with relevant stakeholders to understand the pain points and growth challenges of Local Services' Creators and businesses
Formulate and implement strategies to ensure a good Creator and business experience while governing risks
Monitor the health of the ecosystem through data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed
Qualifications
Minimum Qualifications
5+ years of demonstrated hands-on and in-depth experience in driving data-driven governance and experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, seller risks, seller operations, or related governance & experience programmes, e.g., regulating Merchant risks, or other O2O or trust and safety programmes
Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields
Preferred Qualifications
Proficiency in utilising querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role
Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams
Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements
Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment
Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects
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