Area Service Leader

7 days ago

Singapore GE Healthcare Full time

Job Description Summary You will be responsible for both Ultrasound (ULS) & Patient Care Solution (PCS) Service Delivery and Operations covering Singapore, Malaysia, Brunei, Myanmar, Cambodia & Laos in both direct and indirect capacity, lead service strategy and initiatives to achieve sustainable service delivery, profitable growth, and operational compliance. You will manage operations and lead team to achieve exceptional customer experience for both direct and indirect operations. The scope of the role includes managing service area through leadership and development of direct service field team, technical support team, and in close partnership with the partner service organization. The role will have strong operational synergy with regional service operations and technical team on process, system improvements, quality, customer experience and safety implementation. You will also support service sales team and via channel relationship management to drive service growth. This role will report to the country Director of Service (DOS)GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Responsibilities include (but are not limited to): Provide administrative and operational leadership to the PCS & ULS Service team including channel, ensuring efficient day-to-day operations, and responsible for quality, compliance, customer experience Coach, manage, mentor and influence individuals and teams directly or indirectly reporting to this role to drive overall accountability, ownership, and progress against goals. Provide personal leadership of direct reports to include ongoing direction, coaching, career and competency development, reward, and retention Responsible for achievement of the financial and service delivery plans, working cooperatively with Sales Manager, Project Manager, Modality Specialists,

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