
Expert Service Designer
2 weeks ago
Service Design Expert
We are seeking a skilled Service Design Expert to join our team. In this role, you will be responsible for creating holistic, user-centred service experiences by aligning people, processes, technology, and touchpoints.
Key Responsibilities:
- Lead the end-to-end service design process from discovery to implementation support
- Conduct user research to uncover pain points, needs, service gaps, and business values
- Develop journey maps, service blueprints, personas, and ecosystems to visualise service experiences
- Facilitate ideation and co-design workshops with stakeholders and end users
- Translate insights into actionable service improvements, concepts, or prototypes
- Collaborate with product owners, business analysts, and developers to align service vision with implementation
- Advocate for user needs while balancing technical feasibility and business goals
- Continuously iterate on designs based on user feedback and service performance metrics
Required Skills and Qualifications:
- At least 3-8 years of relevant experience and proficiency in service design methodologies
- Experience in conducting qualitative and quantitative user research
- Strong skills in using design tools (e.g., Figma, Miro, Adobe XD, Sketch, Service Blueprint templates)
- Familiarity with design thinking, HCD (human-centered design), and systems thinking
- Understanding of Agile, Lean UX, and product/service lifecycle management
- Ability to facilitate co-creation workshops with cross-functional teams and stakeholders
Benefits:
This is an excellent opportunity to work with a dynamic team and contribute to the development of innovative services that deliver value to both users and the business.
How to Apply:
To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications.
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