Expert Service Designer

2 weeks ago


Singapore beBeeDesign Full time

Service Design Expert

We are seeking a skilled Service Design Expert to join our team. In this role, you will be responsible for creating holistic, user-centred service experiences by aligning people, processes, technology, and touchpoints.

Key Responsibilities:

  • Lead the end-to-end service design process from discovery to implementation support
  • Conduct user research to uncover pain points, needs, service gaps, and business values
  • Develop journey maps, service blueprints, personas, and ecosystems to visualise service experiences
  • Facilitate ideation and co-design workshops with stakeholders and end users
  • Translate insights into actionable service improvements, concepts, or prototypes
  • Collaborate with product owners, business analysts, and developers to align service vision with implementation
  • Advocate for user needs while balancing technical feasibility and business goals
  • Continuously iterate on designs based on user feedback and service performance metrics

Required Skills and Qualifications:

  • At least 3-8 years of relevant experience and proficiency in service design methodologies
  • Experience in conducting qualitative and quantitative user research
  • Strong skills in using design tools (e.g., Figma, Miro, Adobe XD, Sketch, Service Blueprint templates)
  • Familiarity with design thinking, HCD (human-centered design), and systems thinking
  • Understanding of Agile, Lean UX, and product/service lifecycle management
  • Ability to facilitate co-creation workshops with cross-functional teams and stakeholders

Benefits:

This is an excellent opportunity to work with a dynamic team and contribute to the development of innovative services that deliver value to both users and the business.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications.


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