This is an IT support group | Supply Chain Manager

3 weeks ago


Singapore This is an IT support group Full time

The Supply Chain (SC) Manager develops, conducts, and improves the in-market supply chain including but not limited to Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers to achieve optimal Customer Service levels and maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition. This role includes managing external customer relationships with first trade customers and, in some businesses, developing collaborative relationships with individual wholesalers and retailers.
The SC Manager manages the supplier relationships with the local Customs Clearance LSP(s) and Repacker(s). This role involves supporting a number of exceptional processes to manage supply chain events and changes, such as supplying batch-level data to support stock-at-risk identification and physical destruction of product following write-off.
Key Responsibilities
Manage outbound Customer Service and order management to first trade customers including order placement, invoicing, and customer complaints processes.
Act as primary point of contact for inventory availability, physical inventory/batch status, and reconciliation discrepancies.
Ensure the integrity of Material Master and Customer data within local systems.
Customer Service
Drive continuous improvement of OTIF (on time in full) performance.
Manage interactions with 1st trade customers according to signed agreements and GSK’s terms.
3rd Party Management
Manage relationships with third parties including LSPs, distributors, customs clearance agencies, and freight forwarders.
Resolve day-to-day issues including stock reconciliation and system interface issues.
Local Stock Management
Communicate supply availability to Commercial.
Collaborate with Supply Hub to align on local market requirements and expedite shipments to meet critical demand.
Repacking
Ensure repacking operations align with GSK Quality guidelines.
Schedule and prioritize repacking activity.
Core Commercial Cycle
Represent Supply Chain metrics and initiatives at DRM.
Performance Management
Implement robust performance management internally and with external parties.
Drive local visual metrics aligned with regional standards.
Financial Management
Validate invoices against services provided and contractual rate cards.
Track spend and collaborate with Finance to manage accruals and P&L.
Safety, Quality, and Compliance
Enforce GSK quality and safety standards.
Implement risk management processes including Business Continuity Plans and Risk Assessments.
Knowledge, Skills, and Experience
Bachelor's degree in Supply Chain Management or Business Administration.
Minimum 5 years of experience in supply chain and logistics.
Minimum 3 years of experience in managing crisis situations.
Strong negotiation skills and stakeholder management experience.
High learning agility.
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