Concierge, Capri by Fraser China Square
17 hours ago
Overview
We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests
Interact with guests, explain facilities and occasionally conduct site inspections to potential walk-in guests
Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company’s image
Provide care and diligence on guests belonging during arrival, departure and room change
Maintain a proper record for all outgoing/incoming items for storage/delivery
Ensure periodical update of all information
Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records
Participate in all fire safety emergency evacuation exercises
Contribute to increase customer satisfaction level and the ratio of compliments against complaints
Any other ad hoc duties as required
Key Qualifications
NITEC in Hospitality Operations Diploma or bachelor’s degree and/or equivalent formal training and work experience
Proven experience as concierge, experience in customer service or relevant role is an advantage
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
Diversity and Culture
Diversity brings us closer to the communities we serve. Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
Employment details
Seniority level: Entry level
Employment type: Contract
Job function: Other
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