Experience Management Consultant

2 days ago


Singapore MOURI TECH PTE. LTD. Full time

Roles & Responsibilities Experience Management Consultant Requirements : Degree in IT, Management, Psychology, Data Analysis or equivalent Minimum 3-5 years of relevant experience Understanding of Experience Management concept (CX / DT background is a plus) Basic knowledge on XM tools (preferable Qualtrics) Research and need analysis capability Customer / Partner Journey mapping, Customer segmentation and personas creation Service blueprint design Collect and coordinate data (rules, survey standards, metrics selection) Analytical approaches, reporting and create dashboard Implement, roll out and communicate XM as per XM framework (from Nang) Candidates can be not fully IT background. Psychology and Data Analyst background are possible. Prefer candidates who are skilled in business case calculation, business analysts. Excellent communication and interpersonal skills Interested applicants please forward your updated profile to Tell employers what skills you have Customer Experience ManagementMicrosoft ExcelDashboardData AnalysisCustomer ExperienceInterpersonal SkillsCustomer SatisfactionQualtricsCustomer ServiceHospitalityMapping


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