Assistant Manager, Clinical Research Outreach

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Assistant Manager, Clinical Research Outreach & Engagement (National Coordinating Office, SCRI)
Overview
The Consortium for Clinical Research and Innovation, Singapore (CRIS) brings together six national R&D, clinical translation and service programmes to advance clinical research and innovation for Singapore and establish important capabilities for a future-ready healthcare system. The Business Entities under CRIS include:
Singapore Clinical Research Institute (SCRI)
Advanced Cell Therapy and Research Institute, Singapore (ACTRIS)
Cardiovascular Disease National Collaborative Enterprise (CADENCE)
Together, CRIS makes a positive difference to Singapore patients and researchers by ensuring that these clinical research platforms and programmes are at the cutting edge of capability development and innovation. If you are as passionate as we are in clinical trials and research, we want you
SCRI
The Singapore Clinical Research Institute (SCRI) is the national coordinating body (NCB) for clinical trials with a vision to establish Singapore as a regional thought leader in clinical research. This is accomplished through the deployment of innovative technologies and processes, and strategic coordination of ecosystem capabilities and infrastructure to achieve synergies that will enhance the clinical research ecosystem aimed towards a healthier community and better patient outcomes.
What you will be working on
The Role:
The incumbent will play a vital role indriving digital engagement to enhance public awareness of clinical research in Singapore through the two key initiatives - the Singapore's Clinical Trials Portal (CTSG) and SCRI Academy.
The CTSG is a data-driven and human-centric digital platform launched in July 2024 that provides comprehensive information on clinical trials in Singapore. The incumbent will manage stakeholder partnerships, oversee database and content operations, and drive engagement initiatives.
The SCRI Academy is a national learning and development platform established in 2017 to house the training efforts for the clinical research professional. The incumbent will support the public engagement initiatives through educational content creation, outreach events and strategic management of social media channels.
These efforts will enhance public awareness of clinical trials and advance Singapore's clinical research ecosystem by serving the diverse needs of the public, clinical investigators, and industry partners.
The incumbent will also assist in other national coordinating activities in SCRI.
Partnership and Stakeholder Management
Assist in establishing and executing support to incoming queries and end-to-end user experience
Build and maintain relationships with healthcare institutions, research organisations, and industry partners
Support outreach strategies to achieve engagement goals with different stakeholder groups
Facilitate communication between various stakeholders in the clinical trials ecosystem
User Experience (UX) and Digital Platform Management
Support the development and enhancement of user experience across the portal
Assist in gathering and analysing user feedback to improve platform usability
Contribute to UX design improvements based on user behaviour data
Support user testing initiatives and implementation of UX improvements
Digital Content and Analytics
Update and manage website content through CMS portal
Design and create engaging content for multiple channels (social media, newsletters, EDM)
Generate and analyse reports on website utilisation and social media engagement
Monitor clinical trials data from sources like and regulatory portals
Ensure alignment between website content and database information annotation
Process Enhancement and Documentation
Create user guides and training materials
Identify and implement process improvements
Research industry best practices in database management and automation
Support quality assurance efforts
Stakeholder Engagement
Lead in CTSG meetings, roadshows, and perform secretariat duties
Coordinate with sister business units for biorepository catalogue updates
Manage feedback, public queries and community interactions
Support project tracking and outcome measurement
Facilitate Other National Coordination Activities of SCRI
Coordinate meetings and roundtable discussions with key stakeholders and industry partners
Prepare presentation materials for meetings and industry engagements
Maintain detailed documentation of meeting proceedings and key discussions
Provide support for ad hoc meetings and initiatives as required
Plan and execute social media content strategies across platforms (LinkedIn, Instagram, etc.) to build brand awareness and engage target audiences
Create and curate engaging social media content including posts, images, infographics, and short-form videos that effectively communicate clinical research concepts
Monitor and maintain regular posting schedules while ensuring content aligns with organisational guidelines and messaging
Track social media metrics, analyse performance data, and generate reports to optimise content strategy and improve engagement rates
Respond to social media enquiries and comments in a timely and professional manner
Stay updated with social media trends and best practices to enhance digital presence
Collaborate with internal stakeholders to gather content ideas and ensure consistent messaging across all platforms
Job Requirements:
EDUCATION, TRAINING
Degree in Life Sciences/Healthcare/Pharmacy/Information Technology or related fields
Candidates with Business or Marketing degrees will be considered if they possess relevant healthcare/clinical research experience or demonstrate strong interest in the field
EXPERIENCE
Minimum 2 years of experience in one or more of the following areas: digital marketing, content management, social media management, database operations, or related fields
Strong proficiency in Microsoft Office, Content Management System (CMS) platforms, content creation tools (e.g. Canva, Capcut)
Experience with data analysis and reporting tools for both website performance (e.g. Google Analytics, SEO tools) and social media platforms (e.g. Meta Business Suite to track engagement metrics and generate insights-driven reports.
Knowledge of digital marketing and social media management across multiple platforms
Knowledge of social media management (i.e. Instagram etc)
Understanding of database management principles
Experience in healthcare communications or scientific content writing would be advantageous
Event management or community engagement experience is a plus
Professional Attributes:
Strong analytical and problem-solving capabilities
Excellent written and verbal communication skills
Proven ability to manage multiple stakeholders
Detail-oriented with strong project management skills
Self-motivated with ability to work independently
Creative mindset with good visual and design sense
Ability to translate complex information into engaging, accessible content
Added Advantages:
Experience in healthcare or clinical research sector
Familiarity with automation tools
Whatyouneedtoknow
Successful candidate will be offered a 3-year renewable contract. We regret that only shortlistedcandidateswillbecontacted.
FormoreinformationaboutCRISandtheBusiness Entities, visit our websites below:
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