Manager, Solutions Architect

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Manager, Solutions Architect
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Manager, Solutions Architect
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myGwork - LGBTQ+ Business Community
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This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
What You'll Do
The One-Time Services division is committed to customer value realization during crucial points in their lifecycle as their Braze adoption and strategic requirements evolve and grow.
Our goal is to facilitate smooth activation of all contracted Braze entitlements, accelerate time-to-value, and ensure an outstanding customer experience delivered by our Braze subject matter experts and partners.
We champion a collaboration and development mindset to propel Braze's continuous growth and our people's ongoing skills and career progression.
As the Manager for our Solutions Architects in APAC, you will spend your time supporting the people development of Solutions Architects & driving progression of the integrations function focused on the work conducted by those resources. You and your team will provide exemplary customer experience, supporting our customers at crucial points in their lifecycle to achieve their goals with Braze.
Team & Function Management
Be a present leader, managing a team of 3-7 Solution Architects, including hiring, nurturing and coaching, and maintaining employee satisfaction
Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) on behalf of the Solutions Architect stakeholder group
Represent the Solution Architects within One-Time Services leadership forums
Be responsible for your team achieving their KPIs - ACV activated and CSAT
Guide your team in managing their clients throughout their integration lifecycle and be a point of escalation for clients in your team's portfolio
Monitor your team's book of business to identify risks and opportunities, taking action or escalating as appropriate
Manage inbound and outbound pipeline for your team and resource allocation
Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
Collaborate with Customer Onboarding leadership stakeholders
Support and design tools that will enhance the efficiency of customer onboarding
Who You Are
Bachelor's degree in a technical subject area or business field
5+ years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional
2+ years of people management experience
Strong technical domain knowledge in two or more of the following areas: SaaS, Marketing, Mobile, APIs or Programming
Understanding and/or experience of project management methodologies
Strong understanding of employee engagement and management skills
Exceptional communicator with strong influencing skills and a knack for building relationships
Excellent written and verbal communication skills, complemented by strong follow-up abilities
A collaborative team player who thrives in working with both internal and external stakeholders, including executives and technical resources
You are a problem solver, with a high level of intellectual curiosity
You see opportunity and growth in learning more about what you do and how it impacts others
What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
Benefits
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Engineering and Information Technology
Industries Software Development
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