Beauty store manager
3 weeks ago
Achieve sales
Manage store's/outlet's sales performance.
Facilitate implementation of organisation strategies
Interpret information on sales goals and targets.
Communicate scheduled sales reports by organizational standards.
Facilitate implementation of organisation strategies Document sales transactions.
Deliver service excellence
Lead with service vision
Develop service operations.
Manage resources to ensure the smooth running of store operations.
Manage in-store service performance.
Optimise workforce for service excellence.
Manage partnerships for service excellence.
Develop a service recovery framework.
Analyse service quality and customer satisfaction.
Establish rapport and cultivate relationships with customers.
Deliver operations excellence:
Manage retail administration.
Define and allocate staff duties by operational requirements.
Control inventory
Manage and maintain store facilities.
Develop store security policies and procedures.
Coordinate crisis response and recovery activities by business continuity policies
Monitor merchandising presentation and visual display.
Maximise utilisation of retail space.
Promote compliance with corporate governance requirements.
Engage in innovation and productivity initiatives:
Lead and motivate the team to contribute to productivity improvement and innovation.
Conduct productivity diagnosis to recommend areas of improvement.
Develop an action plan to implement productivity and innovation initiatives.
Develop new products and/or services.
People Management:
Provide direction and guidance to team members
Promote workforce diversity.
Influence the team's decision-making
Contribute to recognition of team performance.
Manage customer order fulfilment:
Review customer satisfaction
Manage order processing, fulfilment and returns of customer orders.
Job Requirements:
Minimum N Level / NITEC or equivalent.
Minimum 2 -3 years of experience managing a store.
Able and willing to work retail hours, including weekends and public holidays.
Passionate about the beauty and retail industry.
Excellent customer service and sales oriented.
Lively, energetic, dynamic individual with a friendly disposition.
Good team player with a positive personality.#J-18808-Ljbffr
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