Manager, Visual Merchandising

Support the Senior Director of Visual Merchandising, ROA & Japan in planning and executing all visual-related initiatives for the SEA, Korea and AUS regions. This role acts as a key liaison managing communication across retail stores, internal cross-functional departments, and external business partners. The candidate is responsible for helping create compelling store environments that promote the brand, showcase merchandise to drive sales, and deliver an engaging customer experience.

Candidates must possess a well-developed understanding of Tory Burch visual presentation standards and strong commercial acumen, effectively balancing creative aesthetics with retail productivity. The position requires an exceptionally creative individual who serves as an effective communicator and trainer, capable of supporting both administrative and creative business needs.

Additionally, the role maintains robust regional communication channels to cascade VM guidelines, plans, and strategies to VM teams, operational teams, and store managers across direct retail, wholesale, and travel retail channels.

RESPONSIBILITIES FOCUS AREA #1: Regional Visual Merchandising Strategy & Standards

Elevate, adapt and implement Visual guidelines, including but not limited to window presentations and in-store displays.

Exercise independent judgment and discretion in developing strategies to uphold the Visual Merchandising standards.

Liaison between field organizations and corporate office, communicating successes, opportunities, and needs at the field level; actively coordinate with the Senior Director of Visual Merchandising, ROA & Japan.

Demonstrate a strong working relationship with internal corporate teams, store management, and Wholesale/ Travel Retail partners.

Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic, positive attitude.

Contribute to maintaining all brand and operating standards to support brand consistency.

Assist in any updates/ localize the Global Visual Standards and support/train accordingly.

Resolve store-specific merchandising opportunities that require adaptations based on region, market, store architecture, inventory levels, and business trends.

FOCUS AREA #2: Field Focus: Hands-On Visual Support

Support the planning, executing and follow up of key rollouts and initiatives in respective areas.

Frequent travel and onsite visits to provide in-the-moment coaching, training and feedback; conduct regular store visits to ensure that Visual Merchandising standards are maintained in accordance with guidelines.

Photo management/reviews and weekly touch-bases with in-store Visual leads and store management to include submission of weekly recap noting opportunities and successes.

Ensure that appropriate contacts/partners have seasonal directive and other Visual Merchandising collateral.

Coordinate all orders and logistical processes to maintain each location’s prop fixture package and any Visual elements needed

Work on the training of and partnership with Visual Merchandising talent in the field

Participate in the development of Visual Merchandising educational/ training tools

Coordinate and conduct Visual training sessions and workshops within the region

Onboard new hires to train them in Visual Merchandising standards and guidelines

ADDITIONAL RESPONSIBILITIES NOT COVERED IN FOCUS AREAS

Special Projects as needed

Support New Store Openings & Events when required

Some Retail support/maintenance required

EDUCATION & PRIOR EXPERIENCE NEEDED

Minimum of 5 years visual merchandising/installation and store operations experience with a luxury goods retailer

Strong organizational, management skills with the ability to multi-task

Well-developed written and verbal communication skills including presenting material in an organized and compelling manner

Demonstrated ability to balance maintenance and installations on a rolling calendar

Ability to conduct installations outside of standard working and retail boutique hours (i.e. early mornings, evenings and weekends)

Good communication skills and fluent in English. Proficiency in other Asian languages, such as Korean, would be a plus

Word, PowerPoint and Excel proficiency

Ability to work independently with strong initiative on many different types of projects simultaneously with aggressive timelines

DESIRED ATTRIBUTES

Adaptable – Change before you have to

Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities

Entrepreneurial Spirit – Own it

Takes initiative, doesn't wait for direct