ITCAN PTE. LIMITED

2 days ago

Singapore ITCAN PTE. LIMITED Full time

Roles & Responsibilities • Act as a focal point for all support related queries and issues• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer• Review with support team to ensure that all support tasks and deliverables meet quality and service levels • Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)• Review and approve service request/enhancement effort, schedules and risk plans• Review and raise resource requirement • Responsible for resource forecasting and planning • Review, monitor and report project health status Customer/Vendor Management• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframesBusiness Development• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

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    Singapore ITCAN PTE. LIMITED Full time

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