Customer Service Officer
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Key Responsibilities
Patient Reception & Front Desk Management Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner Ensure patients are attended to promptly and guided through the registration and consultation process smoothly Appointment & Patient Coordination Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently Coordinate patient flow to minimize waiting time and ensure smooth clinic operations Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary Administrative & Operational Support Register patients accurately and maintain proper documentation of patient records Handle data entry and maintain confidentiality of patient information in accordance with clinic policies Customer Service & Patient Experience Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions Address patient concerns and feedback professionally, escalating issues appropriately when necessary Build positive relationships with patients to enhance overall patient satisfaction and retention Requirements Minimum 2-3 years of experience in operations or clinic management, preferably in the healthcare industry. GCE 'O' Level or Diploma in Healthcare or Business Administration, or a related field. Excellent communication, problem-solving, and organizational skills. Ability to work in a fast-paced healthcare environment. Willingness to support neighbouring clinics through cross-deployment when required. Able to work shifts, including weekends and evenings when required.
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