Case Manager, Customer Care, Customer Experience Management

**JOB DETAILS** **Job Type** - Permanent **Position Level** - Manager **Qualification** - Diploma **Discipline** - Banking **Specialization** - Customer Experience **Sector** - Corporate Office **Experience** - 5 - 10 years **Salary** - Undisclosed **JOB DESCRIPTION** - The Maybank Customer Experience Management department’s charter is to...

**JOB DESCRIPTION** The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer Care team. This team is responsible for overseeing and...

[What the role is] Assistant Manager/ Manager, Customer Care [What you will be working on] - Drive digital transformation programme for the end-to-end customer experience journey and the Customer Services Officers’ Work Process Experience for the Customer Care Unit - Plan and implement new business IT solutions, as well as enhancing existing portal and...

**Main Duties & Responsibilities** - Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre. - Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities. - Train a team of Customer Service Assistants to maintain and...

**Customer Care Specialist** - **Central Singapore**: - **Budget up to $5000**: - **MNC Bank** **Roles & Responsibilities**: 1. Customer Experience - Service & Complaints Handling - Using the preferred channel to communicate and provide responses where appropriate to general or account-related enquiries initiated by customer - Handle simultaneous channel...

Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...

Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...

**OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: Singapore Sports Hub is looking for an Executive, Customer Care who will be responsible to monitor and manage Customer Care key performance indicators, procedures and reporting. He/ She will play a key role in delivering training sessions to new hires and current employees,...

Senior Manager/Manager, Care Assessment /Case Management You will lead the development, implementation, and adoption of interRAI tools across new and existing domains, including mental health, caregiver support, palliative care, Regional Health Systems (RHS), and eligibility assessments. This role involves close collaboration with clinical teams, policy...

**5.5days work week**: - **Balestier/Clementi**: - **$2600 - $3500** **Job description**: - Assist in carrying out administrative work in the delivery of advisory services to patients and their families. - This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather...