Distinguished Web Browsers Support Specialist

7 days ago


Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

We are seeking a highly skilled Web Browsers Support Specialist to join our team at Percept Solutions PTE. LTD.

As a key member of our technical support team, you will play a critical role in ensuring seamless functionality of web browser technologies across Windows 10 and 11 operating systems.

This is a challenging opportunity for someone who is passionate about troubleshooting complex browser issues and collaborating with cross-functional teams to resolve incidents and service requests.

The successful candidate will possess a solid understanding of web browser technologies, including MS Edge, Chrome, and Safari on Windows, MacOS, and Linux platforms.

You will work closely with the Packaging Team to deploy browser front-end technologies and develop Knowledge Base articles related to web browsers.

Key Responsibilities:

  • Act as the primary point of contact for tier-3 browser-related support, handling incidents and service requests.
  • Collaborate with Lines of Business, Program Managers, and Application Owners to ensure compatibility and functionality of web applications on preferred browsers.
  • Maintain and update baseline settings documentation for all browsers across platforms.
  • Configure and manage Intune CSP and related policies.
  • Handle support tickets in the ServiceNow platform for incidents, service requests, changes, and problems.
  • Troubleshoot complex browser issues and liaise with vendors for resolution.

Requirements:

  • Solid understanding of web browser technologies.
  • Proficiency in Microsoft Endpoint Manager (MEM), especially Intune, with knowledge of the Autopilot process.
  • Understanding of MEM Windows applications fundamentals and Microsoft registry.
  • Knowledge of Microsoft Entra and Azure Active Directory fundamentals.
  • Intermediate-level scripting skills in Microsoft PowerShell.

We offer a competitive salary of SGD $80,000 - $110,000 per annum, depending on experience.



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