Distinguished Web Browsers Support Specialist
7 days ago
We are seeking a highly skilled Web Browsers Support Specialist to join our team at Percept Solutions PTE. LTD.
As a key member of our technical support team, you will play a critical role in ensuring seamless functionality of web browser technologies across Windows 10 and 11 operating systems.
This is a challenging opportunity for someone who is passionate about troubleshooting complex browser issues and collaborating with cross-functional teams to resolve incidents and service requests.
The successful candidate will possess a solid understanding of web browser technologies, including MS Edge, Chrome, and Safari on Windows, MacOS, and Linux platforms.
You will work closely with the Packaging Team to deploy browser front-end technologies and develop Knowledge Base articles related to web browsers.
Key Responsibilities:
- Act as the primary point of contact for tier-3 browser-related support, handling incidents and service requests.
- Collaborate with Lines of Business, Program Managers, and Application Owners to ensure compatibility and functionality of web applications on preferred browsers.
- Maintain and update baseline settings documentation for all browsers across platforms.
- Configure and manage Intune CSP and related policies.
- Handle support tickets in the ServiceNow platform for incidents, service requests, changes, and problems.
- Troubleshoot complex browser issues and liaise with vendors for resolution.
Requirements:
- Solid understanding of web browser technologies.
- Proficiency in Microsoft Endpoint Manager (MEM), especially Intune, with knowledge of the Autopilot process.
- Understanding of MEM Windows applications fundamentals and Microsoft registry.
- Knowledge of Microsoft Entra and Azure Active Directory fundamentals.
- Intermediate-level scripting skills in Microsoft PowerShell.
We offer a competitive salary of SGD $80,000 - $110,000 per annum, depending on experience.
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