Technical Partner Manager for GCR Market
1 month ago
Facebook TalentNet Singapore is seeking a highly motivated Technical Partner Manager to serve as a trusted advisor for our strategic clients in the Greater China Region. This role is focused on growing our business on WhatsApp, which serves mid and large-sized end clients & partners in APAC.
The ideal candidate will establish themselves as a subject matter expert with clients & partners, act as a liaison between the client and the Marketing Partner Program, Product, and Engineering teams, and drive product & feature adoption and ongoing education to clients and partners on new & existing features.
Key Responsibilities:
- Partner with some of the most exciting businesses in APAC, providing pre & post-sales customer/partner engineering and establishing a technical standard.
- Own a customer's end-to-end technical consulting experience, working with product teams and local leadership to unblock challenges.
- Provide enablement for engineering, sales, support, and partnerships, and serve as the liaison between the client and the Marketing Partner Program, Product, and Engineering teams.
- Drive product & feature adoption and ongoing education to clients and partners on new & existing features, and support client/partner onboarding, driving technical discussions to increase performance and ROI.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 10 years of experience working in software development, technical consulting, technical support environment with at least 5 years in a client-facing role.
- Experience communicating with engineering as well as non-engineering teams, with a proven ability to tailor your communication depending on your audience.
- Experience working with APIs, cloud infrastructure knowledge, VM load balancing, core optimization, database management.
- Detail-oriented with an ability to prioritize and meet deadlines, familiarity with software and front-end development, excellent verbal and written communication skills.
- Ability to conduct business/technical discussions in Mandarin to meet the requirements of our local Partners, strong problem-solving skills.
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