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Patient Billing Operations Coordinator
2 weeks ago
Broad Function:
- Assist in the management of daily operations of Patient Billing Services (PBS).
Key Responsibilities and Duties:
- Be Part of PBS Team:
- Check bill accuracies.
- Liaise with departments for amendments to bills and perform adjustments via Hospital Billing System.
- Review and follow up on billing/claims reports as assigned.
- Follow up with patients on relevant documents such as Medisave Claims authorization form, Means Testing Consent Forms, etc., and ensure completeness of documents.
- Prepare and send out Consolidated Invoices for Corporate Clients.
- Submission of E-Invoices for all Government Entities.
- Follow up with relevant parties on Outstanding AR.
- Follow up on any claims issues encountered.
- Rectify any erroneous claims rejected by relevant parties.
- Responsible for daily receipting duties, ensuring all receipts are properly accounted for, reconciled, and banked-in on a timely basis.
- Liaise with external vendors on any discrepancies on patient collections, cash float, etc.
- Perform regular audit checks on patient collections.
- Liaise with external vendors such as Banks and Insurance Companies in relation to receipting matters.
- Support Clinics' needs for various modes of payments, e.g., NETS/Credit Card terminals.
- Provide administrative support.
- Handle email and telephone enquiries relating to billing/payments.
- Secondary Duties:
- Perform any other duties as assigned by his/her Reporting Officer.
Job Requirements:
- Minimum Diploma in any field.
- Minimum 1 to 2 years' experience in a similar capacity would be an advantage.
- Ability to prioritise tasks to meet timelines.
- Self-motivated with a strong interest in learning and sharing.
- Proficient with Microsoft Office applications and working knowledge in SAP preferred.
- Ability to work independently and proactively.
