Business Process Expert with Financial Services Experience

4 weeks ago


Singapore MANULIFE (SINGAPORE) PTE. LTD. Full time
Job Summary
Manulife (Singapore) Pte. Ltd. is seeking an experienced Business Process Expert to join our team in Singapore. As a key member of our organization, you will be responsible for supporting the department in driving change management, re-engineering of business processes, and enhancements of systems to achieve operational efficiencies and service excellence.

About Manulife
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. With a presence in 13 countries, we have a rich history and strong commitment to our customers and employees. Our vision is to build a more inclusive and sustainable future for all.

Responsibilities
The successful candidate will be responsible for:

• Supporting key deliverables in projects, system enhancements, and processes that are compliant with regulatory and risk management controls, corporate policies, procedures, and guidelines.
• Collaborating with key stakeholders on deliverables outputs, timelines, and requirement criteria, establishing structure, developing and maintaining plans, identifying/managing risks, and monitoring/reporting progress.
• Identifying and evaluating system gaps and recommending solutions for system enhancement to achieve defined levels of improvement in efficiency and productivity.
• Mapping and designing customer journeys (from e-submission to issuance) across different business processes, platforms, and back-end systems.
• Coordinating and gathering requirements from different teams to ensure accurate and complete information for the users.
• Working closely with business analysts, developers, business users, and team members to understand business requirements.
• Creating user flows, process flows, and maps to communicate the customer journey and system integration points.
• Supporting process/transactions changes with compliance and adherence to regulations.
• Assessing the impact and changes to business rules and system.
• Contributing to product development, defining system and process requirements to support new products. Performing impact analysis on existing current process/system, signing off business requirement documents, and test plans.
• Establishing User Acceptance Testing (UAT) test scenarios and executing UAT plans in accordance with the agreed timeline and specifications. Ensuring quality of UAT for successful implementation to production.
• Preparing documentation and updating operations guides.
• Periodic fact checks post-implementation to ensure outcomes and changes are per expected outcomes.
• Actively supporting Client Management and multiple distribution channels by providing necessary training and information on business rules and processes to staff and external parties.
• Supporting operational activities by assisting users in resolving production errors and liaising with IT & BA on proposed solutions.
• Providing support on external and internal audits and ensuring that operations teams abide by procedures set, acceptance of risk is within acceptance criteria, identifying any gaps for further enhancements and improvements.
• Continuous improvement and customer centricity; identifying areas of opportunity through analysis and developing recommendations for improvement.
• Ability to translate issues and problems into effective business solutions.
• Adopting agile methodology in the implementation of deliverables.

  • Singapore HR-PRO RECRUITMENT SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking a skilled Financial Services Expert with experience in Know Your Customer (KYC) compliance to join our team at HR-PRO RECRUITMENT SERVICES PTE. LTD.About the RoleThe successful candidate will be responsible for leading and managing the KYC process, ensuring timely and accurate processing of account openings, and providing expert...


  • Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Job Title: Business Process ExpertWe are seeking a highly skilled Business Process Expert to join our team at TRINITY CONSULTING SERVICES PTE. LTD.About the Role:This is an exciting opportunity for a seasoned professional with strong expertise in process automation, business analysis, and interpersonal skills. As a Business Process Expert, you will be...


  • Singapore Genie Financial Services Full time

    Genie Financial Services is the next generation financial solutions provider that uses technology to change the conventional ways of financing. With an array of innovative products and services, Genie empowers budding car dealerships to grow their business and provides customers with flexible financing options. Run by a team of experienced financing experts...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    We are seeking a skilled Financial Process Expert to join our team at GMP Technologies (S) Pte Ltd.About the RoleThe successful candidate will have extensive experience with SAP FICO and a strong analytical mindset. Key responsibilities include working closely with finance business stakeholders, converting business needs into technical specifications,...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at Business Edge Personnel Services. This is a 6-month contract position, working on a full-time basis in a fast-paced environment.About the RoleThe successful candidate will be responsible for managing an assigned portfolio of client's claims processing, payment, and revenue...


  • Singapore MOORE BUSINESS ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking a seasoned Financial Services Expert to join our team at MOORE BUSINESS ADVISORY PTE. LTD. as a Senior Audit Associate.


  • Singapore BENSYL CONSULTANCY SERVICES PTE LTD Full time

    BENSYL CONSULTANCY SERVICES PTE LTD is seeking an experienced Financial Reporting Expert to join our team.As a Financial Reporting Expert, you will be responsible for assisting in the preparation of financial statements in accordance with FRS. This includes reviewing and analyzing financial data, identifying areas for improvement, and developing...


  • Singapore DM FINANCIAL PTE. LIMITED Full time

    Company Overview:">DM Financial Pte. Limited is an independent financial services company based in Singapore, with a strong presence in the global investment management industry.We are a specialist fund audit firm and part of the DM Financial Group, dedicated to providing high-quality audit services to our clients.About Us:We have specific expertise in...


  • Singapore PROFESSIONAL FINANCIAL ADVISORY SERVICES Full time

    About Our CompanyAt Professional Financial Advisory Services, we are a leading financial advisory firm that provides expert advice to individuals and businesses.


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time

    We are seeking a dynamic and talented individual to join our team as a Financial Services Consultant at INFINITUM FINANCIAL ADVISORY PTE. LTD.About the RoleThis is an excellent opportunity for individuals who are passionate about providing expert financial advice and planning services to clients. As a Financial Services Consultant, you will be responsible...


  • Singapore P G WEE PARTNERSHIP LLP Full time

    Job DescriptionWe are seeking a skilled and motivated Financial Services Expert to join our team at P G WEE PARTNERSHIP LLP. The ideal candidate will possess a strong understanding of financial management principles and excellent technical skills in accounting software such as Xero.About the RoleThis is an exciting opportunity for a self-disciplined and...


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time

    Role OverviewWe are seeking a dynamic Financial Solutions Expert to join our team at INFINITUM FINANCIAL ADVISORY PTE. LTD. This is a permanent role with a basic salary of $60,000 and attractive sales incentives such as commission, allowance, and overseas trips.Job DescriptionAs a Wealth Planning Consultant, you will help clients plan, manage and work with...


  • Singapore PARK CRESCENT SERVICES PTE LTD Full time

    At PARK CRESCENT SERVICES PTE LTD, we are seeking a highly skilled Financial Services Professional to join our team as an Assurance Expert.About the RoleThe successful candidate will play a key role in providing high-quality audit and assurance services to our clients across various industries. This includes assisting in the planning, execution, and...


  • Singapore INTERNATIONAL CORPORATE SERVICES PTE. LTD. Full time

    Job Description:We are seeking a highly skilled Financial Management Expert to join our team at INTERNATIONAL CORPORATE SERVICES PTE. LTD. As an Accounts Supervisor, you will be responsible for managing the full set of accounts for various clients, ensuring accuracy and timeliness.About the Role:As a key member of our team, you will execute month-end closing...


  • Singapore DM FINANCIAL PTE. LIMITED Full time

    About DM Financial PTE. LIMITEDDM Financial PTE. LIMITED is an independent financial services company headquartered in Ireland with a presence in various locations worldwide.We are a leading specialist fund audit firm, part of the DM Financial Group, offering customized, focused audit approaches to clients in the global investment management industry.What We...


  • Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    We are seeking a talented Financial Services Expert to join our team at Dynamic Human Capital Pte Ltd. As a key member of our team, you will play a vital role in helping our clients achieve their financial goals.Company OverviewDYNAMIC HUMAN CAPITAL PTE LTD is a leading employment agency that provides top talent to various industries. We are committed to...

  • Financial Consultant

    4 weeks ago


    Singapore IFAST FINANCIAL PTE. LTD. Full time

    OverviewiFAST FINANCIAL PTE. LTD.We are seeking a skilled and client-oriented Financial Consultant to join our team in Singapore.Your primary goal will be to provide personalized wealth management solutions to clients, helping them grow their assets and achieve financial stability.Salary and BenefitsThe salary for this position is estimated to be between SGD...


  • Singapore UNITED OVERSEAS BANK LIMITED Full time

    Unlock Your Potential in BancassuranceAs a key member of our team at UNITED OVERSEAS BANK LIMITED, you will embark on a fulfilling career as a Bancassurance Specialist. This exciting opportunity allows you to explore the intersection of banking and insurance, delivering exceptional financial advisory services to our valued customers.About the Role:You will...


  • Singapore FEDERAL EXPRESS (SINGAPORE) PTE LTD Full time

    Job SummaryWe are seeking a highly skilled Financial Services Expert to join our team at Federal Express (Singapore) Pte Ltd. In this role, you will provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.Key Responsibilities:Analyze customer financial needs and develop tailored solutions...


  • Singapore MOORE BUSINESS ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Financial Services Specialist to join our team at MOORE BUSINESS ADVISORY PTE. LTD.About the RoleThe successful candidate will play a key part in our financial services division, responsible for reviewing and preparing financial statements for our clients. Additionally, they will plan and execute advisory...