Signal Restoration Specialist

1 week ago

Singapore beBeeTelecommunications Full time $60,000 - $80,000

Job Summary:

This role involves working as part of a dynamic team to identify, troubleshoot and resolve complex issues in our telecommunications infrastructure.

You will be responsible for conducting thorough analyses of faults and escalating them to the appropriate teams. Additionally, you will work closely with field engineers and vendors to restore services efficiently.

Your main objective will be to provide high-quality technical support, ensuring seamless operations and delivering excellent customer experiences.


Key Responsibilities:

  • Attend to activation by Supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation
  • Perform trouble shooting and root cause failure analysis for fault and escalation
  • Coordinate and assist in support with vendors and field teams
  • Able to communicate clearly with field engineers to restore faults
  • Perform appropriate testing to ensure proper service restoration after fault clearing
  • Conduct preventive maintenance on DWDM equipment on regular basis including housekeeping
  • Establish and maintain SOP and processes
  • Support migration, software upgrade and any other responsibilities assigned by the Manager

Requirements:

To excel in this role, you should possess the following skills and qualifications:

Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology

At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage

Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned

IP, Linux knowledge, telco experience will be an advantage

Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint

Ability to work independently with minimum supervision and able to adapt to a dynamic working environment

Customer-oriented, and capable of collaborate and work well with others

Must be a team player with strong interpersonal skills


About Us:

We are a leading telecommunications provider, committed to empowering every generation through innovative solutions and services.

We believe in celebrating inclusion and diversity, upskilling and nurturing all individuals to achieve their full potential.

Join us today and take the leap to unlock new opportunities and accelerate your growth

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