Customer Service Ambassador

7 days ago


Singapore APM GLOBAL PTE. LTD. Full time
Job Overview

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Ambassador at APM GLOBAL PTE. LTD.

About the Role

This is an exciting opportunity for a customer-oriented professional to deliver exceptional service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction levels. As a Customer Service Ambassador, you will act as a liaison between our customers and our organization, providing accurate and valid information, resolving emerging problems, and building sustainable relationships with customer accounts through open and interactive communication.

Key Responsibilities
  • Manage large amounts of incoming phone calls, willing to answer occasional calls off usual working hours with allowance
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Compensation Package

The estimated salary for this role is SGD 35,000 - SGD 45,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including opportunities for career growth and development, a supportive work environment, and a comprehensive benefits package. If you are passionate about delivering exceptional customer service and have a strong desire to grow with our organization, please submit your application today

Requirements

To be successful in this role, you will need to possess excellent interpersonal skills, be able to work well under pressure, and have a strong passion for customer service. You will also need to be proficient in Microsoft Office, including Excel, Word, and Outlook. Experience in customer-facing roles and a willingness to learn and develop new skills are essential. We welcome applications from individuals who share our values and are committed to delivering exceptional service standards.

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