Healthcare Operations Director
1 day ago
We are seeking an experienced Healthcare Operations Director to join our team at UPPER SPRING CONSULTING PTE. LTD.
About the RoleThe successful candidate will oversee all aspects of healthcare operations, including linen and laundry services, food services, and patient management. With a strong focus on operational excellence, this individual will drive strategic initiatives to improve patient care and service delivery.
Key Responsibilities- Oversee linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
- Implement best practices for inventory management and track linen usage to optimize costs.
- Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
- Monitor food safety and quality standards in compliance with health regulations.
- Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
- Implement strategies to reduce bed wait times and optimize bed turnover.
- Supervise the claims processing team to ensure accurate and timely submissions to the agency.
- Work with relevant departments to resolve issues and improve work process efficiency.
- Analyse claims data to identify trends and areas for improvement.
- Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
- Prepare for and facilitate external accreditation and inspection processes.
- Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
- Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
- Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
- Conduct regular audits for staff on data protection policies and best practices.
- Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
- Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
- Participate in interdisciplinary meetings to address operational challenges and develop solutions.
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Master's degree preferred.
- Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficient in project management and financial analysis.
- Knowledge of PDPA and healthcare regulations.
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