Technical Support Specialist
3 days ago
RAPSYS TECHNOLOGIES PTE. LTD. is seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities:- Provide Technical Support for end-users, including on-site and remote support for desktops, laptops, mobile devices, and other equipment.
- Troubleshoot and Resolve Issues efficiently, addressing hardware, software, and network-related problems.
- Manage Network Infrastructure, ensuring the stability, security, and uptime of our network systems.
- Perform Regular Monitoring of system and network performance, identifying areas for improvement.
- Document Processes and Reports technical incidents and document technical processes for future reference.
- Travel for On-Site Support as required, providing support and troubleshooting services at customer locations.
- Participate in Implementation Projects assigned by management, contributing to client platform implementation or upgrade projects.
- Coordinate with Vendors for hardware replacements and maintenance, ensuring timely resolution of issues.
- Proven Experience in end-user computing (EUC) support and network administration.
- Strong Knowledge of operating systems, including Windows, macOS, and Linux.
- Familiarity with Networking Technologies (LAN, WAN, VPN) and troubleshooting tools.
- Hands-on Experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
- Excellent Problem-Solving Skills with the ability to work independently and manage multiple tasks.
- Strong Communication Skills with the ability to document processes and technical issues clearly.
- A Proactive Approach with a
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