Regional Operations Manager, Trust and Safety Compute Leader

7 hours ago


Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time
About the Role

We are seeking an exceptional Regional Operations Manager to lead our Trust and Safety Compute team in Google Asia Pacific Pte. Ltd.

Job Overview

The ideal candidate will have a strong background in trust and safety operations, with experience in leading cross-functional teams and driving process improvements. The role requires excellent communication and problem-solving skills, as well as the ability to articulate complex policy concepts to stakeholders.

About Google Asia Pacific Pte. Ltd.

At Google, we strive to create a safe and trustworthy experience for our users across all of our products. Our Trust and Safety team plays a critical role in achieving this goal, working closely with various teams across Google to identify and mitigate potential risks.

Responsibilities
  • Lead the resolution of various policy-related issues for Trust and Safety Play and Android Operations in the region to ensure a safe app experience.
  • Manage sensitive escalations and drive process improvement to mitigate future risks, working with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs, and Legal teams.
  • Drive highly cross-functional projects collaborating with teams across various regions to land foundational improvements to our policies and enforcement processes.
  • Represent the region to solicit stakeholder feedback for Google Play Policies and Operations, identify emerging risks, and build long-term prevention strategies.
  • Drive scalable policy education for developers in our region and consistently improve the brand and reputation of Google Play.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in Trust and Safety, Policy, Business Operations, Business Strategy, Content Moderations, or related fields.
Preferred Qualifications
  • Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
  • Ability to solve complex operational or policy problems, working closely with various cross-functional teams.
  • Excellent communication and people management skills, with the ability to articulate complex policy concepts.
  • Excellent problem-solving and critical thinking skills, with attention to detail in an ever-changing environment.
  • Ability to communicate in Korean, Japanese, or Vietnamese, Mandarin and English fluently to support policy advisory and resolution in this region.

Salary: SGD 120,000 - 180,000 per annum, depending on experience. We offer a competitive benefits package, including medical insurance, retirement plan, and paid time off.



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