Customer Service Representative

7 days ago


Singapore OASIA RESORT SENTOSA Full time
Job Overview

We are seeking a Customer Service Representative to join our team at OASIA RESORT SENTOSA. This is a fantastic opportunity to showcase your skills in providing exceptional customer experiences.

About the Role

As a Senior / Guest Service Executive, you will be responsible for delivering outstanding service to our guests, ensuring their needs are met and exceeded. You will work closely with the Assistant Manager to provide courteous services in a timely manner, addressing guest complaints, requests, and enquiries professionally and tactfully.

Main Responsibilities
  • Collaborate with the Assistant Manager to ensure seamless delivery of services to guests.
  • Understand and cater to guests' preferences, providing tailored solutions to meet their needs.
  • Stay informed about hotel facilities, functions, and tourist-related information to offer expert advice and recommendations.
  • Maintain effective communication with hotel personnel, fostering a professional working relationship.
  • Perform additional tasks assigned by superiors with diligence and professionalism.

Requirements

To be successful in this role, you should possess the following qualifications:

  • O Levels or equivalent qualification.
  • Able to work rotating shifts, weekends, and Public Holidays as required.
  • Demonstrate a positive attitude, outgoing personality, and excellent communication skills.
  • No prior experience necessary; we welcome applications from all candidates.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of SGD 45,000 per annum, plus benefits that include opportunities for career growth and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and have what it takes to thrive in a fast-paced hospitality environment, please submit your application.

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