Senior Advanced Support Specialist

2 weeks ago


Singapore Delinea Full time

Position Overview

Delinea is searching for a highly skilled Senior Advanced Support Engineer to join our exceptional Global Technical Support team. The ideal candidate will possess a strong development background, allowing them to dive into complex code and methodically resolve intricate issues in diverse environments. Effective communication skills are essential for interacting with our worldwide clients and internal stakeholders.

As a Senior Advanced Support Engineer at Delinea, you will become part of a highly capable and collaborative environment. Our company creates innovative software used by thousands of IT professionals globally.

This position reports to the Advanced Support Team Manager within the Support organization.

Key Responsibilities

  • Ability to quickly comprehend and analyze both new and existing code.
  • Troubleshoot complex software and environmental issues efficiently.
  • Remain focused on complex issues until resolution.
  • Work closely with product management, development, quality assurance, and senior support team members to resolve customer challenges.
  • Document troubleshooting techniques and train team on the methods.

Qualifications

  • Bachelor's degree in Computer Science or a related field preferred (or equivalent work experience).
  • Excellent troubleshooting and debugging skills for products and environments.
  • 5+ years of experience in C++/C#, MS SQL Server, PGSQL, LDAP/Active Directory, and related technologies.
  • Strong understanding of Object-Oriented principles, the .NET Framework, relational databases.
  • Strong understanding of Networking (TCP/IP), basic system administration, and computer security fundamentals like encryption/decryption, SSL/TLS.
  • Experience with various software languages such as C++, C#, Java, JavaScript, Python, PowerShell, Shell script, Golang.
  • Experience with non-Windows platforms (*NIX and macOS).
  • Ability to develop troubleshooting tools to enhance time-to-solution across the worldwide support organization.
  • Familiarity with O365, AWS, Google Cloud, Azure, and other Cloud solutions is a strong plus.
  • Desire to learn and grow in new technology areas.
  • Excellent interpersonal, verbal English communication, written, and presentation skills required.
  • Ability to collaborate with team members.
  • Ability to be on-call for highly escalated, Severity 1 challenges.

Delinea Culture & Benefits

Why work at Delinea?

•We're passionate problem-solvers working to make the world a safer place.

•We invest in people who are smart, self-motivated, and collaborative.

•What we offer in return is meaningful work, a culture of innovation, and great career progression.

We cultivate a work environment that values collaboration and camaraderie, guided by our core values: Spirited – Trust – Respect – Ownership – Nimble – Global.

We take care of our employees with competitive salaries, a meaningful equity and bonus program, excellent benefits, including full-suite health and wellness plans, generous discretionary time off, and paid holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.



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