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Database and Infrastructure Specialist

2 weeks ago

Singapore DBS Bank Limited Full time
What You Will Do
In this role, you will be responsible for overseeing the standardization of Secure Network Operations Centre (SNOC) monitoring and efficient use of resources. You will also identify areas for improvement in SNOC communications and oversee the creation and availability of SNOC monitoring metrics and alerts' reports.

Key Responsibilities
  • Providing strategic directions for standardizing of Secure Network Operations Centre (SNOC) monitoring and efficient use of resources for pro-active application/infrastructurmonitoring.
  • Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
  • Overseeing creation and availability of SNOC monitoring metrics and alerts' reports for management reporting.
  • Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
  • Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
  • Acting as an escalation focal point for all improvement activities involving SNOC
  • Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
  • Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
  • Ability to work closely with various line of business technologies from junior to management level.
  • Change governance on all the monitoring changes for production implementation
  • Perform on call duty on rotation basis.