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Network Infrastructure Specialist

2 months ago


Singapur, Singapore Telstra Full time
Job Summary

As a Network - Specialist at Telstra, you will be responsible for performing complex and specialized technical work associated with specific work support functions. This role requires a strong understanding of network infrastructure and operations, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Manage feasibility studies from checking available capacity and hardware to reservation and development of customer and internal service orders on time and to agreed quality standards.
  • Participate in continuous improvement initiatives by identifying business opportunities for Telstra and engaging sales teams to enact customer services and solutions that drive positive financial outcomes.
  • Obtain and gather data within Telstra systems for reporting purposes and collaborate with system teams to improve or enhance systems to align with business requirements and company goals.
  • Leverage sound interpersonal skills to navigate stakeholders internally and provide effective plans to set up the right processes and optimize customer value.
  • Apply operational system skills to interrogate base level orders and contribute to capacity, monitoring, operations manual, asset management, and order management to support key initiatives.
  • Act as a Telstra advocate to customers and a customer advocate to Telstra by representing the company in a positive and professional way and navigating issues to ensure the right outcomes for the customer.
  • Use sound time management skills to prioritize and manage a high workload, demonstrating the ability to prioritize impact at a customer and individual level while ensuring attention to detail and quality.
  • Use clear and succinct communication to represent customer service and Telstra values, and support your team to have clarity and understanding of priorities to deliver on strategic objectives.
  • Build strong peer relationships to encourage teamwork and better achieve customer outcomes.
Requirements
  • Knowledge or experience in OTN, MPLS, or Layer 1 networks.
  • Knowledge or experience in EPL, IPL, ICBS.
  • Knowledge in troubleshooting and familiar with network alarms.
  • Knowledge or experience in Infinera NMS, Ciena MCP & Site Manager.
  • Knowledge on different services types like OTUs, LANPHY, WANPHY.
  • Knowledge, familiarity, or experience in using Veritas, Phoenix, SFDC, SNOW.
  • Knowledge or experience on the usage of desktop software such as MS Office.
  • Knowledge or experience in international cable interconnects (ICI).
  • Knowledge or experience in feasibility studies and provisioning orders.
Salary Range

$85,000 – 104,000 USD with the potential for an additional 6% discretionary bonus.