Customer Service Operations Specialist

1 day ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary
We are seeking a highly skilled Customer Service Operations Specialist to join our team at Recruit Express Pte Ltd. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and has the ability to multitask in a fast-paced environment.

About the Role
The successful candidate will be responsible for participating in improvement initiatives and team building activities within customer service and across functional areas of core integration. You will accurately process high volumes of part orders and service requests, including determining shipping methods based on numerous factors such as part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.

Key Responsibilities
• Participate in improvement initiatives and team building activities
• Process high volumes of part orders and service requests
• Determine shipping methods
• Act as customer liaison with Accounts Receivable to resolve billing issues
• Maintain professionalism in working relationships with team, customers, and others within the company

Requirements
To be successful in this role, you must have a minimum Diploma/Degree and possess outstanding problem-solving, follow-through, attention to detail, and organizational skills. You should also be able to multi-task in an extremely fast-paced environment and be proficient in IT Skills (Microsoft packages, ERP system experience).

What We Offer
We offer a competitive salary range of SGD 35,000 - SGD 50,000 per annum, depending on experience, plus benefits such as comprehensive training, career development opportunities, and a dynamic work environment.

How to Apply
If you meet the requirements of this role, please submit your detailed resume in Word document format.

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