Health Services Specialist

5 days ago


Singapore Prudential Assurance Company Singapore Full time
About the Role
As a Health Services Specialist, you will be responsible for providing exceptional customer service to our clients. You will work closely with our team to ensure seamless claims recovery processes. Your primary goal will be to provide end-to-end support to customers, from initial contact to resolution.

Daily Responsibilities
- Provide appointment booking services at our panel specialists
- Ensure SOPs are followed when issuing complimentary taxi/parking vouchers to eligible customers
- Make follow-up calls/send emails to confirm appointments booked at partner hospitals
- Process data entry for recovery payments and cheque payments into the backend system
- Adhere to standard operating procedures for customer data privacy and protection (PDPA)
- Provide daily reporting to the Medical Services Consultant on volume of walk-ins at concierge
- Attend service and product trainings as required

Requirements
- At least two years' experience in a customer service capacity
- One to two years' experience in integrated shield/life insurance/claims is advantageous
- Life insurance qualifications – Certificate in Life & Health Insurance is an added advantage
- Poly diploma, GCE A level or relevant work experience

About Us
We are Prudential Assurance Company Singapore, a leading life insurance provider committed to delivering innovative solutions that enhance the well-being of our customers.

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