Luxury Retail Experience Specialist

2 weeks ago

Singapore beBeeLuxury Full time $80,000 - $120,000

We are seeking a highly skilled Customer Experience Trainer to join our team. This is an excellent opportunity for a passionate trainer with expertise in luxury retail and customer service.

Job Description

We are looking for a seasoned professional to develop and deliver training programs that drive meaningful, memorable retail experiences for our clients. As a CX Trainer, you will be part of a high-energy, collaborative environment where you will work closely with project managers to design and deliver engaging in-person and online training sessions.

You will be responsible for understanding client learning needs and tailoring your training approach to drive impact and relevance. Your expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling will be essential in creating dynamic, interactive environments through storytelling, gamification, and real scenarios.

In addition, you will adapt your training content to reflect the cultural nuances and customer profiles of key Australian cities, ensuring local relevance and resonance. Your ability to offer actionable feedback and support post-training will reinforce learning and ensure long-term success.

Required Skills and Qualifications
  • Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
  • Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
  • Expertise in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
  • Strong communication skills in English; ability to speak additional languages is a plus
  • Content creation skills (PowerPoint, digital learning tools) are a strong advantage
What We Offer

As a valued member of our team, you will have the opportunity to work with a global consultancy serving over 200 premium and luxury brands. You will be part of a high-energy, collaborative environment where you will work closely with colleagues from diverse backgrounds and industries.

We are committed to elevating customer experience and bringing brand promises to life. Our 160+ professionals work together to achieve this goal, and we invite you to join us in transforming retail experiences for the world's most admired brands.

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