Experience the Art of Exceptional Customer Service as a Visitor Engagement Specialist

7 days ago


Singapore WOOPA TRAVELS PTE. LTD. Full time

About WOOPA TRAVELS PTE. LTD.

At WOOPA TRAVELS PTE. LTD., we're redefining the travel experience by combining adventure with professional storytelling. Our company manages leading tour operator brands, offering quality experiences for every traveler.

We're looking for a skilled and passionate individual to join our team at the Chinatown Heritage Centre in Singapore. As a Visitor Engagement Specialist, you'll play a critical role in our daily operations, ensuring exceptional customer service and a memorable experience for visitors.

Key Responsibilities
  • Ticketing and Merchandising: Manage ticket sales, merchandise, and tour scheduling to provide an engaging visitor experience.
  • Customer Service: Deliver top-notch customer service for admissions, bookings, registrations, and visitor inquiries.
  • Exhibit Maintenance: Ensure exhibits are well-maintained, clean, and in good working condition.
  • Equipment Management: Maintain all equipment and logistics, ensuring the security of items.
  • Tour Guide Liaison: Facilitate and coordinate with tour guides for guided programs.
  • Training and Development: Attend required training sessions and updates to enhance your skills.
  • Feedback and Reporting: Handle feedback and complaints promptly and professionally, compiling daily reports for management.
Requirements
  • Excellent Communication Skills: Possess strong verbal and interpersonal skills.
  • Organizational Abilities: Demonstrate strong organizational and multitasking abilities.
  • Continuous Learning: Be willing to work in a fast-paced environment and continuously learn.
  • Technical Proficiency: Proficient in MS Office and tour management software.
  • Language Skills: Fluency in English and preferably one other language (e.g., Mandarin, Malay, Tamil).
  • Availability: Available to work at least six shifts a week, including public holidays and weekends.
Benefits
  • Competitive Salary: Enjoy a competitive hourly rate of SGD 10 - 12 per hour (part-time).
  • Flexible Scheduling: Work flexible shifts, including morning and afternoon shifts.

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