Remote Field Service Technician Opportunity

2 weeks ago

Singapore beBeeFieldService Full time $80,000 - $120,000
Job Description

Nature of the Job:

  • As a Field Service Expert, your key responsibilities will include analyzing customer issues, collecting and recording product information, summarizing findings, and reporting problems.

Specific Job Responsibilities:

  • Ensure all work is performed in a safe manner to prevent injury to personnel or equipment.
  • Adhere to instructions and guidelines as described in quality and HSE management systems.
  • Assist in the quotation process for minor projects.
  • Handle technical issues such as installation, commissioning, troubleshooting, or maintenance.
  • Schedule and allocate personnel and materials to execute work scopes and plans.
  • Perform safety planning and detailing on minor projects.
  • Conduct investigations of product trouble, including performance problems, and take corrective action as directed by the Field Service Manager/Senior Service Engineer.
  • Provide technical direction and assist Field Service personnel on other assignments.
  • Supervise and direct customer personnel, hired labor, and Service Representatives during installations, start-ups, repairs, or maintenance.
  • Participate in the training of customers and own personnel.
  • Issue work method statements.
  • Conduct experimental programs for developing modifications to field equipment.
  • Act as Site Manager while directing work on Elliott equipment and non-Elliott equipment.
  • Maintain open communication with the Field Service Manager/Support Engineers regarding work performed, quality, performance, and equipment problems.
  • Minimize installation back charges from customers and/or mechanical contractors through good judgment and prompt action.
  • Identify opportunities to improve product design, enhance company service, and eliminate troubles.
  • Promote customer goodwill through effective communication and cooperation with customer's personnel.
  • Assist in resolving Elliott's liability in failure claims or verify the validity of customer's claims.

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