Technical Support Specialist for Virtual Events

1 day ago


Singapore IOTALENTS PTE. LTD. Full time
Job Overview

IOTALENTS PTE. LTD. is seeking a highly skilled Technical Support Specialist to join our team and assist in delivering exceptional virtual events.

Key Responsibilities:
  • Organize and support Webex events with a focus on high-profile meetings, ensuring seamless execution and monitoring.
  • Advance troubleshooting for application-related issues, providing prompt resolutions and expert advice.
  • Coordinate issue escalation to TAC, collect relevant logs, and perform daily system health checks to maintain optimal performance.
  • Effectively execute Change Requests (CRs) and prepare detailed reports and materials as required.
  • Demonstrate strong communication skills, particularly in Mandarin, to support regional markets and collaborate with colleagues.
Required Skills & Qualifications
  • Proficiency in Troubleshooting, System Health Checks, WebEx, Meeting Room Management, Report Preparation, Cisco, Team Meetings, Virtual Meetings, and Setup of Meetings.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the capacity to work effectively in a dynamic team environment.
Compensation & Benefits

We offer an attractive salary range of $80,000 - $100,000 per annum, commensurate with experience, along with a comprehensive benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.

What We Offer

At IOTALENTS PTE. LTD., we value innovation, collaboration, and continuous learning. As a member of our team, you will have access to cutting-edge technology, regular training and development opportunities, and a dynamic work environment that encourages creativity and teamwork.



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