Technical Support Specialist for Virtual Events
1 day ago
IOTALENTS PTE. LTD. is seeking a highly skilled Technical Support Specialist to join our team and assist in delivering exceptional virtual events.
Key Responsibilities:- Organize and support Webex events with a focus on high-profile meetings, ensuring seamless execution and monitoring.
- Advance troubleshooting for application-related issues, providing prompt resolutions and expert advice.
- Coordinate issue escalation to TAC, collect relevant logs, and perform daily system health checks to maintain optimal performance.
- Effectively execute Change Requests (CRs) and prepare detailed reports and materials as required.
- Demonstrate strong communication skills, particularly in Mandarin, to support regional markets and collaborate with colleagues.
- Proficiency in Troubleshooting, System Health Checks, WebEx, Meeting Room Management, Report Preparation, Cisco, Team Meetings, Virtual Meetings, and Setup of Meetings.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Excellent communication and interpersonal skills, with the capacity to work effectively in a dynamic team environment.
We offer an attractive salary range of $80,000 - $100,000 per annum, commensurate with experience, along with a comprehensive benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.
What We OfferAt IOTALENTS PTE. LTD., we value innovation, collaboration, and continuous learning. As a member of our team, you will have access to cutting-edge technology, regular training and development opportunities, and a dynamic work environment that encourages creativity and teamwork.
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