Technical Account Professional
2 days ago
We are seeking a skilled Technical Account Manager to join our team at Skyline Communications APAC PTE. LTD.
About the RoleThis is an exciting opportunity for a technical professional to take ownership of the full technical implementation of projects, ensuring seamless delivery and exceptional customer experience.
Key Responsibilities:- Acquire and maintain in-depth knowledge of DataMiner features.
- Take ownership of project implementation, collaborating with cross-functional teams to deliver high-quality results.
- Serve as primary contact for customers, providing expert technical support and guidance.
- Ensure thorough documentation of technical requests and project progress.
- Troubleshoot complex technical issues, applying analytical skills to resolve problems efficiently.
- Perform quality assurance from a functional perspective on all technical features.
- Create and maintain project documentation, facilitating smooth handovers and presentations.
- Identify potential business opportunities, informing Sales Managers to drive revenue growth.
To succeed in this role, you will require:
- Profound knowledge of HFC broadband, IPTV, broadcast, and satellite systems.
- Experience with TCP/IP, multithreading, web services, and .Net Remoting.
- Familiarity with HTML, XML, client-server systems, and SNMP.
- Strong affinity with MS Windows operating systems.
- Knowledge of MySQL and Apache Cassandra is an asset.
We're looking for individuals who possess:
- A fast-learning mindset and adaptability in dynamic environments.
- A positive can-do attitude, coupled with effective communication and interpersonal skills.
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