Technical Support Specialist

6 days ago

Singapore beBeeSupport Full time
Job Description

We are seeking a talented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers and field personnel via multiple channels.

Your primary responsibilities will include:

  • Providing expert technical support to clients and internal stakeholders via phone, email, or chat.
  • Troubleshooting complex technical issues related to software products and identifying root causes.
  • Developing and implementing solutions to resolve customer complaints and improve product service.
  • Collaborating with cross-functional teams to design, develop, and implement new features and enhancements.
Required Skills and Qualifications

To succeed in this role, you must possess the following skills and qualifications:

  • Minimum 2 years' experience in technical support or a related field.
  • Proficiency in troubleshooting software applications and identifying root causes.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • Opportunities for career growth and advancement.
Other Information

This is a full-time position based in Singapore. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced technical support specialist looking for a new challenge, please submit your application today

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