Frontline Healthcare Liaison

4 days ago


Singapore ST LUKE'S HOSPITAL Full time
Job Summary

We are seeking a dedicated and customer-focused Frontline Healthcare Liaison to join our team at ST LUKE'S HOSPITAL. This role involves providing exceptional patient experience by welcoming, orienting, and assisting visitors/patients throughout their hospital journey.

Responsibilities
  • Welcome and orientate visitors/patients upon arrival, ensuring a smooth transition into our care.
  • Assist with online pre-registration, self-help kiosk usage, and entry/exits processes to minimize wait times.
  • Maintain crowd control and proper queue management at self-help kiosks and entry gantries.
  • Facilitate wayfinding around the hospital premises, ensuring patients reach their destinations efficiently.
  • Conduct regular checks of waiting areas and toilets to ensure cleanliness and amenities are well-maintained.
Requirements
  • GCE 'N' levels or equivalent qualifications.
  • Experience in customer service with excellent interpersonal skills.
  • A minimum of 1-2 years of relevant experience in the healthcare sector.
  • Pleasant and friendly demeanor, with a passion for interacting with the public.
  • Ability to work collaboratively as part of a team.
Compensation Package

The estimated salary for this position is SGD $45,000 - $60,000 per annum, depending on experience. We offer a competitive benefits package, including medical coverage, paid annual leave, and opportunities for professional growth.



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