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Technical Implementation Specialist

2 weeks ago

Singapore beBeePostSalesEngineer Full time $100,000 - $150,000
Post Sales Engineer

We are seeking a highly skilled and customer-focused engineer to manage and support the implementation, customization, and optimization of our solutions for clients.

Key Responsibilities
  • Solution Deployment:
    • Lead the implementation and deployment of our solutions, ensuring alignment with client requirements and industry best practices.
    • Configure and integrate solutions within client environments, leveraging cloud services as needed.
  • Cloud Expertise:
    • Utilize cloud tools and services for solution deployment, ensuring scalability, security, and reliability.
    • Advise clients on cloud adoption strategies and assist in migrating workflows to cloud-native platforms where applicable.
  • Technical Support:
    • Provide advanced technical support to clients, addressing issues related to solution performance, configuration, and integration.
    • Collaborate with internal teams to troubleshoot and resolve complex technical challenges.
  • Customization & Optimization:
    • Customize solutions to meet unique client needs, including API integrations and workflow automation.
    • Monitor solution performance and recommend optimizations to enhance efficiency and effectiveness.
  • Client Training:
    • Conduct comprehensive training sessions for clients, ensuring they are well-equipped to use our solutions effectively.
    • Develop training materials, including guides, tutorials, and FAQs, tailored to client needs.
  • Documentation:
    • Create and maintain detailed implementation plans, technical documentation, and reports to ensure transparency and traceability in solution deployment.
    • Document technical issues, resolutions, and client feedback to improve future implementations.
  • Stakeholder Collaboration:
    • Work closely with sales, pre-sales, and partner teams to ensure a smooth handover from the sales process to implementation.
    • Act as a trusted advisor to clients, building strong relationships and advocating for their success.
  • Continuous Learning:
    • Stay up-to-date with product developments, cloud innovations, and industry trends to ensure cutting-edge solutions for clients.